Guidance on optimizing payroll-related processes for efficiency and accuracy.

Personalized support as an alternative to the ADP helpline—quick answers from someone who knows your setup.

Recommendations tailored to your business, based on industry standards and WFN capabilities.

Clear, actionable explanations to help you better understand and utilize ADP services and tools.

Auditing your ADP WFN setup and recommending process improvements

Providing access to key escalation contacts within ADP

Assisting with active/open cases to ensure timely resolution

Running customized reports to support business and compliance needs

Becoming an authorized contact on behalf of the client for direct ADP communication

Utilizing Read Only Access to your ADP system to assist in evaluating and refining processes

Creating import templates to support mass changes within the software, saving time and reducing manual errors

Reoccurring weekly or bi-weekly conferences.

Managed the largest client base in the East Region during my tenure as an ADP Account Manager

Led the division in key performance indicators and top-rated client satisfaction surveys

Founded Seneca Consulting Services to fill the gap in attention and care often lacking from major payroll providers

Passionate about serving and supporting clients with personalized, responsive service

Valued one-on-one time with clients—something I loved at ADP but couldn’t fully deliver within their service model

Believe in building lasting relationships—connections with clients are the most rewarding part of my work